This Anti-Money Laundering and Know Your Customer Policy ("Policy") sets out the obligations of AccelCore Enterprise Limitada, operator of DiceSpin (dice-spin-casino.nl), to detect, prevent and report financial crime. It applies to every customer account and every transaction processed through dice-spin-casino.nl. By opening an account and using our services you confirm that you have read, understood and agree to comply with this Policy in full.

1. About DiceSpin and Our Regulatory Framework

dice-spin-casino.nl is owned and operated by AccelCore Enterprise Limitada, a company incorporated in Costa Rica (registration number 3102926243). The platform is licensed by the Government of the Autonomous Island of Anjouan under licence number ALSI-202506031-FI2. As a condition of that licence, AccelCore Enterprise Limitada is required to maintain robust anti-money laundering ("AML") and counter-terrorist financing ("CTF") controls consistent with internationally recognised standards, including the Financial Action Task Force (FATF) Recommendations.

This Policy governs all products available at dice-spin-casino.nl, including the casino lobby of 8,650+ titles, the live casino, the Altenar-powered sportsbook, and every associated financial transaction. References to "we", "us" or "our" mean AccelCore Enterprise Limitada operating as DiceSpin.

2. Purpose and Scope

The purpose of this Policy is to:

• Establish a clear framework for identifying and verifying the identity of all customers ("Know Your Customer" or KYC);
• Monitor customer activity on an ongoing basis to detect patterns consistent with money laundering, terrorist financing or other financial crime;
• Define the circumstances under which transactions will be declined, accounts suspended and suspicious activity reported to the relevant authorities;
• Ensure that every member of staff involved in customer-facing or financial operations understands their personal obligations under this Policy;
• Protect the integrity of dice-spin-casino.nl, its customers and the wider financial system.

This Policy applies to all customers regardless of deposit method, currency, stake level or geographic location, and to all payment flows including deposits, withdrawals, bonus credits and the daily cashback programme.

3. Our Commitment to AML and CTF Compliance

DiceSpin operates a zero-tolerance approach to money laundering and terrorist financing. We will not knowingly facilitate, assist or turn a blind eye to any attempt to use dice-spin-casino.nl for the purposes of:

• Placing, layering or integrating the proceeds of criminal activity;
• Disguising the true origin, ownership or destination of funds;
• Circumventing domestic or international reporting obligations;
• Financing terrorism or proliferation of weapons of mass destruction.

Where we have reasonable grounds to suspect that a transaction or pattern of behaviour may constitute money laundering or terrorist financing, we will take immediate action, which may include suspending withdrawals, placing an account under enhanced review, and making a report to the competent authority. We are not obliged to inform a customer that a report has been made, and doing so may itself constitute a criminal offence ("tipping off").

4. Risk-Based Approach

We adopt a risk-based approach to AML and KYC compliance. This means that the level of due diligence we apply is proportionate to the risk presented by a particular customer, transaction or business relationship. Risk factors we consider include, but are not limited to:

• The customer's country of residence and nationality;
• The source of funds and source of wealth declared or evidenced;
• The frequency, size and nature of transactions;
• Whether the customer or any associated party appears on a sanctions list or is classified as a Politically Exposed Person ("PEP");
• Unusual or inconsistent behaviour relative to the customer's stated profile;
• The payment methods used and any mismatch between deposit and withdrawal methods.

Customers assessed as lower risk may proceed through standard due diligence, whilst those assessed as higher risk will be subject to Enhanced Due Diligence ("EDD") as described in Section 8 below. Risk assessments are not static; we review them continuously throughout the customer relationship.

5. Know Your Customer (KYC) — Standard Verification

5.1 When Verification Is Required

KYC verification is a mandatory condition of using dice-spin-casino.nl. We apply a tiered verification model: initial account opening requires basic identity information, but full document verification must be completed before any withdrawal is processed and may be triggered earlier if our monitoring systems flag a customer for review. We will not process any withdrawal until verification has been completed to our satisfaction. Payout speeds of 1–3 business days quoted on dice-spin-casino.nl are calculated from the point at which verification is complete, not from the point of withdrawal request.

5.2 Identity Documents

To verify your identity you will be required to provide at least one government-issued, unexpired document containing your full legal name, date of birth and a photograph. Acceptable documents include:

• A valid national identity card;
• A valid passport;
• A valid government-issued driving licence (bearing a photograph).

Documents must be submitted as clear, colour copies or photographs. All four corners of the document must be visible. We reserve the right to request additional documents if the initial submission is of insufficient quality or if the information provided cannot be independently verified.

5.3 Proof of Address

In addition to identity verification, we will request documentary evidence of your current residential address. Acceptable documents include:

• A utility bill (gas, electricity, water or landline telephone) issued within the last three months;
• A bank statement issued within the last three months;
• An official government correspondence issued within the last three months;
• A council tax or equivalent municipal tax demand.

The address shown on the document must match the address registered on your DiceSpin account. P.O. Box addresses are not acceptable as a sole proof of address.

5.4 Payment Method Verification

We may request verification of the payment method used for deposits or withdrawals. This is to confirm that you are the rightful owner of the payment instrument and to prevent fraud. Depending on the method used, this may include:

• A screenshot or statement from your payment account showing your name and account number;
• A photograph of the front and back of a payment card used, with the middle eight digits obscured for security;
• Confirmation from your bank or payment provider that the account belongs to you.

DiceSpin accepts deposits and withdrawals in EUR, USD, AUD, CAD, CZK, NOK, PLN, CHF and NZD. Your currency is set at registration. We will only process withdrawals to a payment method that has been used to deposit funds into your account, or to a verified account held in your own name, in order to prevent third-party payment flows.

6. Source of Funds and Source of Wealth

Where a customer's cumulative deposits, withdrawal activity or overall account behaviour reaches a level that warrants additional scrutiny, we will request evidence of the source of the funds used for gambling ("Source of Funds") and, in more complex cases, the origin of the customer's overall wealth ("Source of Wealth"). This is not an accusation of wrongdoing; it is a standard regulatory requirement applied in proportion to financial risk.

Acceptable Source of Funds documentation may include:

• Recent bank statements showing salary credits, investment income or other recurring income;
• A recent payslip or employer letter confirming salary and employment status;
• Evidence of a business sale, inheritance, insurance payout or other one-off receipt;
• A signed accountant's letter confirming self-employment income;
• Evidence of investment or property sale proceeds.

We reserve the right to limit or suspend account activity while a Source of Funds or Source of Wealth review is in progress. Funds already deposited will remain in your account and will be released, or returned to your verified payment method, once the review is concluded. If a customer is unable or unwilling to provide satisfactory documentation, we reserve the right to permanently close the account and return remaining funds minus any bonuses that have not yet cleared our standard terms.

7. Politically Exposed Persons (PEPs) and Sanctions Screening

7.1 PEP Screening

A Politically Exposed Person is an individual who holds or has held a prominent public function, including heads of state, senior politicians, senior government, judicial or military officials, senior executives of state-owned corporations, and important political party officials, as well as their immediate family members and known close associates. All customers are screened against PEP databases at the point of registration and on an ongoing basis.

Where a customer is identified as a PEP or a close associate of a PEP, they will automatically be subject to Enhanced Due Diligence as described in Section 8. We do not automatically refuse PEPs as customers, but we require a higher standard of verification and ongoing monitoring before and during any business relationship.

7.2 Sanctions Screening

We screen all customers and related parties against international sanctions lists, including those published by the United Nations, the European Union, the Office of Foreign Assets Control (OFAC) of the United States Department of the Treasury, and equivalent competent authorities. Any individual or entity that matches a sanctions list entry will have their account immediately suspended and the matter referred to our Compliance Officer. We will not knowingly accept funds from, or pay funds to, any sanctioned individual, entity or jurisdiction.

8. Enhanced Due Diligence (EDD)

Enhanced Due Diligence applies where we assess the risk associated with a customer as elevated. Triggers for EDD include, but are not limited to:

• The customer is identified as a PEP or close associate of a PEP;
• The customer's country of residence or nationality is assessed as higher risk;
• Deposit volumes or transaction patterns are inconsistent with the customer's stated occupation or income;
• The customer requests to change their registered payment method to a third-party account;
• Unusual cashback utilisation patterns that suggest circular or structured play;
• A report from our automated transaction monitoring system flags anomalous behaviour;
• The customer is the subject of adverse media coverage relating to financial crime.

Under EDD, in addition to standard KYC documentation, we may require:

• Comprehensive Source of Funds and Source of Wealth documentation;
• A face-to-face or live video verification session;
• Certified copies of identity documents;
• A letter from a regulated professional (solicitor, accountant or banker) confirming the customer's financial background;
• Additional transactional data or supporting evidence as determined by our Compliance Officer.

Accounts subject to EDD may have deposits, withdrawals and bonus activity restricted while the review is ongoing. We will communicate clearly with the customer about what is required and aim to complete EDD reviews as promptly as possible.

9. Ongoing Transaction Monitoring

Customer activity is monitored on a continuous basis throughout the lifetime of the account relationship. Our monitoring systems are designed to detect patterns and behaviours that may indicate money laundering, including:

• Depositing large sums and immediately withdrawing without meaningful play;
• Deliberately playing at a loss to generate cashback in a structured or cyclical manner not consistent with genuine gambling behaviour;
• Making multiple deposits up to, or just below, verification thresholds (structuring);
• Using multiple accounts or attempting to use the accounts of third parties;
• Frequent changes of payment method, particularly to unrelated third-party accounts;
• Depositing via one payment method and requesting withdrawal to a different, unverified method;
• Placing low-risk, offsetting bets across markets to minimise gambling risk whilst cycling funds through the platform;
• Activity that is inconsistent with the customer's stated personal or financial profile.

Where monitoring flags a potential concern, our Compliance team will review the activity and determine the appropriate course of action, which may range from requesting additional documentation through to account suspension and filing a Suspicious Activity Report ("SAR") or equivalent report with the competent authority.

10. Suspicious Activity Reporting

Where our Compliance Officer has knowledge or reasonable suspicion that a customer is engaged in money laundering or terrorist financing, a report will be made to the appropriate financial intelligence unit or competent authority without delay. Such reports will be made confidentially and in accordance with applicable law. We will not disclose to the customer that a report has been made or that they are under investigation. Any customer who suspects they may have inadvertently triggered a review should contact our Compliance team by emailing [email protected]; however, we are under no obligation to confirm or deny the existence of any report or investigation.

11. Account Closure and Refusal of Transactions

We reserve the right to:

• Decline a deposit at any time if we have reasonable grounds to believe it originates from criminal proceeds or is otherwise suspicious;
• Withhold or delay processing of a withdrawal pending the completion of KYC, EDD or an ongoing investigation;
• Void bonuses, cashback credits or winnings where they have been generated in connection with activity that violates this Policy;
• Permanently close an account where a customer fails to provide required documentation within a reasonable timeframe, provides false or misleading information, or where we are required to do so by law or regulatory instruction;
• Return funds to the verified payment source used for deposit where an account is closed for compliance reasons, net of any applicable deductions permitted under our Terms and Conditions.

The minimum withdrawal amount at dice-spin-casino.nl is €50. Withdrawal limits are set at €5,000 per day, €10,000 per week and €40,000 per month. These limits apply regardless of the outcome of any verification process; passing KYC does not override published withdrawal limits. A €3 processing fee applies to withdrawals, which is refunded if a withdrawal is not processed within the stated timeframe.

12. The Daily Cashback Programme and AML Considerations

DiceSpin operates a daily cashback programme under which 10% of net losses on eligible slots and settled sportsbook bets is credited automatically to a customer's account as real, withdrawable cash by 11:00 UTC each morning, with a minimum payout of €10 and no upper limit. There is no wagering requirement attached to cashback credits.

Whilst this programme is a genuine player-benefit mechanism, we are aware that any automatic credit of withdrawable funds can be subject to abuse. We therefore apply heightened monitoring to cashback redemptions and may request Source of Funds documentation where the volume or pattern of cashback usage raises concerns. Customers who appear to be deliberately incurring losses on low-volatility games, or who repeatedly deposit, incur minimum losses and immediately withdraw cashback without genuine gambling activity, will be reviewed under our EDD procedures. We reserve the right to withhold cashback credits pending investigation and to recover credits already paid where they were obtained through conduct that breaches this Policy.

13. Responsible Gambling and AML Intersection

We recognise that problem gambling and financial crime sometimes intersect. Customers who display signs of financial stress — such as repeated deposits at the minimum threshold of €20, erratic deposit-and-withdrawal cycles, or requests to circumvent standard verification — may be referred to our Responsible Gambling team in addition to being subject to AML review. Responsible Gambling tools, including deposit limits, loss limits and self-exclusion, are available through our Help Centre and via Live Chat. If you are concerned about your gambling, please contact our support team via Live Chat (powered by Intercom) or by email.

14. Staff Training and Internal Controls

All members of DiceSpin's compliance, customer support and payments teams receive AML and KYC training appropriate to their role. Training covers the recognition of suspicious behaviour, the correct procedure for escalating concerns to the Compliance Officer, and each employee's personal legal obligations. Training records are maintained and refreshed at least annually, and following any material change to applicable law or regulatory guidance. No member of staff is permitted to approve a withdrawal or override a compliance hold without appropriate authorisation from the Compliance Officer.

15. Record Keeping

We retain all KYC documentation, transaction records, account activity logs and AML-related correspondence for a minimum of five years from the date on which the customer relationship ends, or for such longer period as may be required by applicable law or regulatory instruction. Records are stored securely and accessed only by authorised personnel. Customers may request access to their own personal data held by us in accordance with our Privacy Policy.

16. Third-Party Relationships

Where DiceSpin engages third-party providers — including payment processors, game aggregators, the Altenar sportsbook platform, and software suppliers such as Pragmatic Play, Play'n GO, Hacksaw Gaming, Yggdrasil and others — we require those parties to maintain AML and KYC standards consistent with our own. We carry out due diligence on material third-party relationships and will not enter into or maintain a relationship with any provider that we believe facilitates financial crime or operates without appropriate authorisation.

17. Data Protection

Personal data collected for the purposes of KYC and AML compliance is processed solely for those purposes and in accordance with our Privacy Policy. We will not sell or transfer customer data to unrelated third parties for commercial purposes. Data may be shared with competent authorities, financial intelligence units, sanctions screening providers and regulated third-party verification services where required by law or necessary to fulfil our compliance obligations. Customers have rights in relation to their personal data as described in our Privacy Policy, subject to any restrictions that apply where data is held in connection with an active investigation or legal obligation.

18. Contact — Compliance and KYC Queries

If you have a question about the status of your verification, need guidance on what documents to submit, or wish to raise a compliance concern, please contact us through any of the following channels:

We aim to acknowledge all compliance-related correspondence within one business day and to resolve verification queries within the timeframes required to meet our stated payout speed of 1–3 business days after verification is complete. Where a query is complex or requires escalation to a senior compliance officer, we will keep you informed of progress.

19. Policy Updates

This Policy is reviewed at least annually and updated whenever there is a material change to applicable law, regulatory guidance, our licence conditions, or the products and services offered at dice-spin-casino.nl. The current version of this Policy is always available on dice-spin-casino.nl. Continued use of the platform following any update to this Policy constitutes acceptance of the revised terms. Where a change is material and affects existing customer rights, we will provide reasonable notice before the change takes effect.

Last reviewed: 2026. Operated by AccelCore Enterprise Limitada, Costa Rica (reg. no. 3102926243), licensed under Anjouan licence ALSI-202506031-FI2.