This Payment Policy explains how deposits, withdrawals, currencies, fees, verification and related processes work at DiceSpin (dice-spin-casino.nl), operated by AccelCore Enterprise Limitada (Costa Rica, reg. no. 3102926243) and licensed by the Government of the Autonomous Island of Anjouan under licence ALSI-202506031-FI2. Please read this page in full before transacting on the site.

1. General Principles

DiceSpin is committed to processing deposits and withdrawals fairly, transparently and in accordance with its licence obligations. All financial transactions are subject to the terms set out on this page, the General Terms and Conditions, and any applicable bonus terms. By making a deposit or requesting a withdrawal on dice-spin-casino.nl, you confirm that you accept these conditions.

DiceSpin processes payments only for registered, verified account holders. We do not accept payments from third parties. All funds deposited and withdrawn must belong solely to the registered account holder, and the payment method used must be registered in that same person's name.

2. Accepted Currencies

At the point of registration, you must select your preferred account currency. The following currencies are supported:

• Euro (EUR)
• US Dollar (USD)
• Australian Dollar (AUD)
• Canadian Dollar (CAD)
• Czech Koruna (CZK)
• Norwegian Krone (NOK)
• Polish Złoty (PLN)
• Swiss Franc (CHF)
• New Zealand Dollar (NZD)

Your account currency is locked in at signup and cannot be changed after registration is complete. All limits, fees and bonus values referenced throughout this policy are quoted in EUR; equivalent amounts apply in your chosen currency at the prevailing exchange rate at the time of the transaction. DiceSpin is not responsible for any currency conversion costs applied by your bank or payment provider.

3. Deposits

3.1 Minimum Deposit

The minimum deposit amount at DiceSpin is €20 (or the equivalent in your account currency). Deposits below this threshold will not be processed.

3.2 How to Make a Deposit

Log in to your account on dice-spin-casino.nl, navigate to the cashier section, select your preferred payment method, enter the amount you wish to deposit, and follow the on-screen instructions. Deposits are generally credited to your account instantly or within a very short processing window, subject to the payment provider's own timescales.

3.3 Deposit Limits

DiceSpin encourages responsible financial management. You may set personal deposit limits from within your account settings. Where no personal limit has been applied, the minimum deposit of €20 applies. There is no stated maximum single deposit; however, DiceSpin reserves the right to apply additional checks or hold large deposits pending verification.

3.4 Failed or Declined Deposits

If a deposit fails or is declined, please contact your payment provider in the first instance, as the issue is typically on their side. DiceSpin's customer support team — reachable via Live Chat (powered by Intercom), email, or the Help Centre on dice-spin-casino.nl — can assist if the funds have left your account but have not been credited.

3.5 Bonus Eligibility on Deposits

A first deposit of at least €20 unlocks the welcome offer. You may choose between the 200% Casino Bonus up to €1,000 or the 100% Free Bet up to €200 on sports (claimed by emailing [email protected]). Deposit bonus terms, including wagering requirements, are set out in the Bonus Terms and Conditions and summarised in the Bonuses section of the website. Making a deposit does not automatically bind you to a bonus; follow the applicable claim process outlined in the bonus terms.

4. Withdrawals

4.1 Minimum Withdrawal

The minimum withdrawal amount at DiceSpin is €50 (or the equivalent in your account currency). Withdrawal requests below this threshold will not be processed.

4.2 Maximum Withdrawal Limits

The following withdrawal limits apply to all accounts:

These limits apply across all payment methods combined. Requests that would exceed an applicable limit will be queued and processed within subsequent periods in line with the applicable cap. DiceSpin reserves the right to apply enhanced due diligence before processing withdrawals at or near the maximum thresholds.

4.3 Withdrawal Fees

A processing fee of €3 (or currency equivalent) applies to each withdrawal request. This fee is automatically deducted from the withdrawal amount at the point of processing. However, if a withdrawal request is submitted but cannot be completed and is therefore returned unprocessed, the €3 fee will be refunded to your account in full.

4.4 Payout Speed

Once your account has been fully verified (see Section 6 — Know Your Customer), withdrawals are processed within 1–3 business days. Processing times may vary depending on the payment method selected and the payment provider's own timescales. DiceSpin will endeavour to process withdrawal requests as promptly as possible. Business days are defined as Monday to Friday, excluding public holidays.

4.5 How to Request a Withdrawal

Log in to your account on dice-spin-casino.nl and navigate to the cashier section. Select "Withdraw", choose your preferred payment method, and enter the amount you wish to withdraw. Withdrawals will ordinarily be returned to the same payment method used for the most recent deposit, subject to that method supporting withdrawals. DiceSpin reserves the right to request that withdrawals are processed via an alternative method where required for compliance or operational reasons.

4.6 Withdrawal to the Same Method

As a general rule, and in line with anti-money laundering obligations, DiceSpin will seek to return funds to the payment method from which the original deposit was made. Where this is not possible — for example, where a card has expired — you will be asked to provide an alternative verified payment method. DiceSpin may request supporting documentation before processing such a request.

4.7 Pending and Cancelled Withdrawals

You may cancel a pending withdrawal request while it remains in "pending" status, provided it has not yet been actioned by our payments team. Cancelled funds are returned to your real-money balance immediately. DiceSpin reserves the right to cancel a withdrawal request if the account does not satisfy verification requirements or if a compliance review is ongoing.

4.8 Cashback Withdrawals

The daily 10% cashback credited to your account each morning by 11:00 UTC is real, withdrawable cash with no wagering requirement attached. It is subject to the standard minimum withdrawal amount of €50 and the withdrawal limits and fee set out in this policy. Cashback funds are credited automatically — no opt-in or promo code is required.

5. Payment Methods

The specific payment methods available at DiceSpin are displayed at the point of deposit and withdrawal within the cashier section of dice-spin-casino.nl. Available methods may vary depending on your account currency, country of residence, and other factors. DiceSpin reserves the right to add, amend, or withdraw payment methods at any time without prior notice, though we will endeavour to communicate material changes promptly.

All payment methods accepted by DiceSpin are processed through legitimate, regulated payment service providers. DiceSpin does not store full card details on its own systems.

6. Know Your Customer (KYC) and Account Verification

6.1 Why We Verify Accounts

DiceSpin is required by its licence and applicable anti-money laundering obligations to verify the identity of all players before processing withdrawals, and at other points as required. Verification is also a core measure in protecting our players from fraud and identity theft.

6.2 Documents We May Request

To verify your account, DiceSpin may request one or more of the following documents:

• Proof of Identity: A valid government-issued photo ID such as a passport, national identity card, or driving licence.
• Proof of Address: A utility bill, bank statement, or official government document issued within the last three months, clearly showing your full name and residential address.
• Proof of Payment Method: Where required, confirmation that the payment method used belongs to you — for example, a bank statement or a photograph of a payment card (with the middle eight digits obscured).
• Source of Funds or Source of Wealth: Where transactions are of a size or nature that triggers enhanced due diligence, DiceSpin may request evidence of the origin of funds used for gambling activity.

6.3 How to Submit Documents

Documents can be submitted via the verification section of your account on dice-spin-casino.nl, or by emailing them directly to our support team. All documents must be clear, legible, and unaltered. Fraudulent or manipulated documents will result in immediate account suspension and may be reported to relevant authorities.

6.4 Impact on Withdrawals

Withdrawals will not be processed until account verification is complete. DiceSpin recommends completing the verification process proactively — before requesting your first withdrawal — to avoid delays. If verification documents are requested and not provided within a reasonable timeframe, DiceSpin reserves the right to place a hold on the account pending receipt of the required information.

6.5 Ongoing Verification

Verification is not necessarily a one-time process. DiceSpin may request updated or additional documentation at any time, including when account activity changes materially, when deposit or withdrawal volumes increase significantly, or when required by its licence obligations.

7. Anti-Money Laundering Policy

DiceSpin operates in full compliance with its obligations under its Anjouan licence (ALSI-202506031-FI2) with respect to anti-money laundering (AML) and counter-terrorist financing (CTF). We operate risk-based procedures to identify and report suspicious activity. Any attempt to use dice-spin-casino.nl for money laundering, fraud, or any other unlawful financial activity will result in immediate account closure, forfeiture of funds, and reporting to the relevant authorities. DiceSpin cooperates fully with law enforcement and regulatory bodies in all such matters.

Players must not deposit funds derived from criminal activity. DiceSpin reserves the right to refuse, reverse, or hold any transaction that it reasonably suspects to be connected with unlawful conduct.

8. Responsible Gambling and Financial Controls

DiceSpin takes responsible gambling seriously. As part of our commitment to player protection, the following financial control tools are available to all registered players on dice-spin-casino.nl:

• Deposit limits: Set daily, weekly, or monthly deposit caps on your account.
• Session limits: Restrict the amount of time you spend on the site per session.
• Self-exclusion: Temporarily or permanently exclude yourself from play.
• Reality checks: Receive periodic reminders of time spent on site.
• Account cooling-off periods: Take a short break from gambling without full exclusion.

To access any of these tools, visit your account settings or contact our support team via Live Chat or email. We encourage players to use these tools proactively. If you feel that gambling is having a negative impact on your finances or wellbeing, please seek help from a specialist organisation. Details of relevant support services are available in the Responsible Gambling section of dice-spin-casino.nl.

9. Dormant Accounts

An account is considered dormant if no login activity has taken place for an extended period as defined in the General Terms and Conditions. DiceSpin reserves the right to apply an inactivity fee to dormant accounts in accordance with those terms. Prior to any such deduction, DiceSpin will attempt to notify the account holder using the registered contact details. Players are encouraged to keep their contact information up to date at all times.

10. Errors and Disputes

If you believe a deposit or withdrawal has been processed incorrectly, please contact DiceSpin's support team as soon as possible via Live Chat (Intercom), email, or the Help Centre on dice-spin-casino.nl. Please provide as much detail as possible, including transaction reference numbers and the relevant dates and amounts. DiceSpin will investigate all payment disputes promptly and in good faith.

In the event that a technical error results in an incorrect credit or debit to your account, DiceSpin reserves the right to correct the error at any time, including by reclaiming any funds incorrectly credited. You are obligated to notify DiceSpin immediately if you become aware of any such error.

11. Changes to This Policy

DiceSpin reserves the right to amend this Payment Policy at any time. Material changes will be communicated to registered players via the registered email address or by a prominent notice on dice-spin-casino.nl prior to the changes taking effect. Continued use of the site following notification of any changes constitutes acceptance of the updated policy. It is your responsibility to review this page periodically to ensure you remain informed of the current terms.

12. Contact Us

If you have any questions about this Payment Policy or about a specific transaction on your account, please contact the DiceSpin support team through any of the following channels:

• Live Chat: Available directly on dice-spin-casino.nl (powered by Intercom)
• Email: Via the contact address listed in the Help Centre on dice-spin-casino.nl
• Loyalty and Bonus Enquiries: [email protected]
• Help Centre: Accessible from the footer of dice-spin-casino.nl

DiceSpin aims to respond to all email enquiries within one business day. Live Chat is available for immediate assistance.